1. The manufacturer guarantees trouble-free work product within the deadline specified in the passport.
2. Warranty service is free of charge elimination of defects in the product caused by the fault of the manufacturer. This implies that the product is operated in accordance with the rules established by the manufacturer. Free warranty repair is performed only in case if the product is found to be defective by reason of factory defect.
3. The manufacturer has the right to refuse fulfillment of the warranty in the following cases
4. Be sure to get in touch with the head of service before making any claims.
5. The act of reclamation can be downloaded here the claim. Fill in all the fields of the act including necessarily specify the contact phone number of the sender of the claim to whom and where to return the lamp and send it by e-mail serviceledlife.com.ua . ATTENTION TO the fixation lamps are accepted only with a completed claim. Acts of reclamation invested in the parcel or sent in advance by e-mail are considered last.
6. The term of consideration of claim two working days from the date of its receipt service.
7. After processing the claim, the service representative agrees with the client the timing of the repair.
8. Please send defective svetilnikami way which will indicate to a customer service representative. If the defect is confirmed we will pay for shipping the product to the place of repair.
9. Let the number of bill of lading of a parcel sent by e-mail specifying what exactly the claim he's number refers. ATTENTION When sending the parcel must indicate CAUTION FRAGILE in the absence of such inscriptions liability for damage to the lamp during shipping process are the responsibility of the sender of the parcel. Repair damaged fixtures will be at the expense of the sender.
10. Warranty repair is performed only after the examination to detect manufacturing defects service Department of the manufacturer.
11. In case of detection of factory defect warranty repair is carried out within a period not exceeding 14 calendar days of receipt of the product service Department of the manufacturer or to another period agreed by the parties.
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